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Top 3 Live Chat Questions
Posted: Jan 21, 2011 by | 0 comments
Since the task of monitoring Live Chat was delegated to me a few months ago, I’ve faced some pretty tough questions. I thought it might be interesting to discuss what comes through Live Chat. We get a lot of questions about our product, demo’s, and webinars we’re hosting. This is a great place to look for help. Sure, you can always pick up the phone and call, or you can shoot us an email, but this is a pretty fast and simple way to get your questions answered immediately! Here are the top three questions I get asked about most:
1. Can you give me an idea of pricing?
While this is a terrific and on-point question, there is a reason we’ve left this important piece of information off of our website. Pricing depends on a number of different variables, the main component being that our licensing is based on concurrent users versus named users and has no imposed user minimum or maximum. So you can see it’s hard for me to whip out a price. So am I telling you not to come online and ask me these questions? Of course not! We like people that get right to the point, and if you ask me a question like this, I will direct you to someone who can answer it immediately. And the best part is, going through me means that I can pull aside anybody here, including the CEO, to help get your questions addressed.
2. Do you provide software outside of North America?
Good question! Unfortunately, as of right now we are only licensed to provide our software to companies in North America including the Caribbean. While this might not be changing any time in the near future, we are certainly willing to help point you in the direction of a provider who can work with you in your area.
3. Can I speak to one of your customers in my industry?
The short answer is yes, but... let me throw in a caveat. We partner with our customers and we take that relationship very seriously. Though we have lots of customers referring us, I can’t just give out their contact information without checking with them first. After all, our customers are like family, and I don’t just give out my sister’s information to anybody I meet online. However, we do offer a collection of Case Studies on our Resources page. If you’re in an industry not identified by one of these studies, we can get you the information you need. On the same note, if you want some more information on a Case Study already provided, please don’t hesitate to ask.
So next time you’re visiting our website, please don’t hesitate to click on the Chat button if you have a question. I’m here to help, no matter how big or small the question. And if I’m unable to answer it myself, I’m on it and will have an answer for you immediately.
Jenny is a recent university graduate joining the JustFoodERP team in her first corporate role . She loves social media and reads everything she can get her hands on. Jenny is an avid hockey fan from southern California and finally feels at home among the Leafs fans in Toronto. After gaining invaluable business and marketing experience here at JustFoodERP, Jenny plans to go back to school to pursue her fascination with communcation law.
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